Frequently Asked Questions
Choosing the perfect logo is a big decision, and we’re here to help!
Find answers to your most common questions and make your logo purchase completely stress-free.
Ordering and Payment
To buy a logo, just look through our logo designs and choose the one you like. Then, click on the “Buy Now” button and follow the steps to enter your payment details. After you pay, we’ll send you an email with a link to download your logo after 2-3 hours.
You can pay using credit or debit cards, or with popular Indian payment methods like UPI and wallets.
Yes, your payment is safe! We use special, secure technology to make sure your information stays protected.
If your payment doesn’t go through, check if your payment details are correct and make sure you have enough money in your account. If it still doesn’t work, you can email our customer support at contact@monopixa.com for help.
Shipping
After you pay, we will send you an email with a link to download your files. This usually happens within a few hours after your order.
You will get your files in good quality formats like JPG, PNG, SVG, EPS and AI (if needed).
No, we only send files by email. But you can save them on a CD or USB drive after you download them.
If you accidentally delete your files, just email us at support@monopixa.com with your order number, and we’ll send the files back to you.
Our team works from Monday to saturday, timings- 9:30 to 7pm. If you order the logo after the working hours. You will get the logo the next day between 9:30 to 7:00 on your given email address.
Licensing and Usage
We own the copyright to the images until you buy them. Once you buy the images, you own the copyright and can use them however you like.
Yes, you can use the images for business once you purchase them. But, it’s a good idea to talk to a trademark expert to make sure the images can be trademarked.
Copyright protects creative works, while Trademarks protect brand names, logos, or slogans. Copyright doesn’t offer Trademark protection.
For brand protection, you’ll need to apply for a Trademark, but this process can be complex and may require a lawyer.
Yes, you can use the images for business once you buy them. Just make sure you don’t use them for anything illegal or harmful.
If someone else uses the same image, it could be a problem. But if you’ve bought the image, you can take action to stop them from using it.
Yes, once you purchase the logo. Our team will share a form containing all the details i.e your name, signature, date, field etc.
Technical Support
If you’re having trouble downloading the logo files, check your internet connection and try again. If the issue continues, email us at support@monopixa.com with your order number. We’ll help you fix the problem quickly.
We don’t offer customization services for our ready-made logos. But if you need help with small changes, feel free to email us at support@monopixa.com, and we’ll do our best to assist you.
If your logo files are corrupted or not working, just email us at support@monopixa.com.Include your order number and let us know the issue. We’ll quickly send you new files that work perfectly.
Contact Us
You can contact our customer support team by emailing us at support@monopixa.com.We strive to respond to your inquiries as promptly as possible.
Our customer support team is available from Monday to Friday, 9 AM to 6 PM (IST). You can email us anytime, and we will respond as soon as possible during our working hours.
Our logos are digital products available for instant download, so there are no physical items to return. As such, all sales are final, and we do not offer refunds or exchanges unless stated otherwise. If you have any concerns, feel free to contact us.
Of course we will offer some occasional discounts and promotions on our merchandise. To be informed and get the latest benefits, kindly subscribe to our newsletter or follow us on social social media.
If someone else uses the same image, it could be a problem. But if you’ve bought the image, you can take action to stop them from using it.
Yes, once you purchase the logo. Our team will share a form containing all the details i.e your name, signature, date, field etc.